Privacy Policy

The controller responsible for data processing on this website is journylo, 14 Cooper Mews, Oxford OX2 6HT, United Kingdom. You can reach us by email at [email protected] or by phone at 01865 430172. The policy covers the pages published under journylo.com and the enquiries we receive through them.

This website and the services presented on it are addressed to adults. We do not knowingly collect personal data from children. If you believe that a child has sent us such data, write to [email protected] and we will delete it.

The processing serves the operation and security of journylo.com, the handling of the requests you send us, the preparation of offers and the fulfilment of duties that arise from a contract or from the law.

Each use of data has a ground of its own: your consent, a contract or the talks that lead to it, an obligation we have to meet, or our legitimate interest in running this site securely. You are free not to give us details, but without them an answer may not be possible.

This website keeps stored entries to a minimum. It does not use advertising cookies, it does not follow visitors across other sites, and an answer you give to a cookie notice stays in your own browser.

Your browser shows which entries this website has left, lets you remove them and can refuse new ones. If you block the entries the pages need, some functions of the site may stop working as intended.

We use technical and organisational measures to protect the data we hold against loss, manipulation and access by unauthorised people. The connection to this website is encrypted where your browser supports it.

Even careful protection cannot make data transfer over open networks entirely safe, and we do not promise absolute security. Internally, only those dealing with your request have access to the correspondence.

Visiting the website creates server log entries: IP address, time of access, requested file, transferred data volume, browser and operating system. We use these entries only to operate the site safely, to keep it available and to investigate technical errors.

When you contact us in writing or by telephone, we process the contact details you provide and the information contained in your enquiry. Where a form is used, only the fields marked as required are needed; any further detail you add is voluntary.

We keep personal data only as long as it is needed for the purpose it was collected for, or as long as statutory retention periods require. After that it is deleted or the reference to a person is removed.

Technical log entries disappear automatically after a short time. Correspondence is kept while it may still be needed, and records that tax or commercial rules require us to keep are held for the period those rules set.

Personal data is not sold. Only the providers that host this website and run our email see it, and they act on our instructions under a written agreement; public bodies receive it only where we are obliged to disclose it.

Some of these providers may process or store data outside our own country. Where that happens, we make sure that the transfer rests on the safeguards that data protection law provides for such cases.

You can ask us at any time which data we store about you, request its correction or deletion, have the processing restricted, object to it or receive a copy in a common electronic format. Consent that you have given may be withdrawn at any time; the withdrawal applies from then on.

You can use your rights by writing to [email protected]. Before we answer, we may ask for a detail that confirms your identity, so that data is not disclosed to the wrong person; the answer follows within the period the law provides and costs you nothing.

Besides contacting us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.